Return & Refund
We want you to be 100% satisfied with any online order placed with us. Therefore if you wish to return an item for whatever reason you may contact us by email at firstname.lastname@example.org within seven days stating the reason for return.
Goods can be returned for a full refund plus shipping if they are faulty or if the wrong item has been dispatched.
If the goods have been dispatched as ordered, they can be returned for a refund, but only for the cost of the goods. We are not liable for the original shipping if they have incurred a delivery charge.
All returns must be organised within 21 days of receiving your order.
Items must be unused and still have their original packaging and labelling attached.
If you are returning any goods for exchange, we are not responsible for the carriage back to us or the postage back to you again, please consider this when changing your mind.
Nothing in these conditions affects your statutory rights as a consumer.
The PayPal account or card used originally for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.)
If you are looking to exchange the goods for an alternative product or size, you will be liable for the extra shipping costs from our end.
Any footwear returned to us must be in its original condition, including boxes and footbeds.
Any items that we deem unhygienic will not be processed so please clean faulty goods if returning them.
Please note that if items are returned you should ask for proof of postage from your post office as we reserve the right to refuse a refund if an item is lost whilst being returned. Any item bought online can also be returned in store within the terms and conditions of sale, just remember to bring along your receipt.